Dear Customer,

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Our relationship with you is important to us. At Arabian Gulf Capital BSC Closed ("AGC"), our team of professionals aims to continuously provide innovative products and services, catering to the ever-growing investment needs of our clients while abiding by ethical and professional standards of conduct.

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Should you at any time feel that the level of our service is not up to your satisfaction, please contact us and let us know by submitting our online complaint form or by downloading and submitting this PDF to the Complaint Officer, by email to: complaints@arab.capital.

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All complaints will be acknowledged in writing within five working days of receipt. AGC aims to provide a satisfactory resolution to your complaint in a prompt and efficient manner, with a response guaranteed within four weeks of receiving your initial complaint.

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If you perceive that there may be any conflict of interest regarding the handling of your complaint by the Compliance and Risk Departments (CRD) or if the resolution does not meet your expectations, please contact the company’s Chief Executive Officer.

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In the event that you are still dissatisfied, you have the option to approach the Central Bank of Bahrain at the below address:

 

Consumer Protection Unit

Central Bank of Bahrain

Manama
Kingdom of Bahrain

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Assuring you of our best services at all times.

AGC Management